Canada to US
How US shipping works
You print a label with the duties built in. We pick up, consolidate, clear customs and hand your parcels to a US carrier. Here is each step, with the times that matter.
Label and duties
Print a ShipSavvy label from your dashboard, or attach your own US label. Duty is calculated live and charged when you buy the label, so you see the cost before you pay.
Pickup or drop-off
SavvyPickup in the GTA, a carrier pickup, or a ShipSavvy drop-off point.
Consolidation and customs
Parcels are consolidated at our Niagara Falls facility and cleared by our SavvyBroker team.
US carrier handoff
Parcels are handed to US carriers every business day
Cutoffs
When to have parcels ready
How fast your parcels reach the US carrier depends on how they reach us.
| How it reaches us | When it reaches the US carrier |
|---|---|
| Processing centre | Drop off by closing time, Monday to Friday, and your parcels are handed to the US carrier the next business day. |
| SavvyPickup (GTA) | Handed to the US carrier 2 business days after pickup. |
| Partner drop-off point | About 3 business days to reach the US carrier. |
Add 1 business day for FDA or other regulated goods.
Duties
Duties without surprises
The US ended the de minimis (Section 321) exemption for all countries on 29 Aug 2025, so every low-value parcel now needs a customs entry and can owe duty. That is why we calculate duty when you buy the label, not after delivery. If a parcel's customs details change after you buy the label, we recalculate the duty and charge or credit the difference.
- DDP: On DDP shipments the duty is paid when you buy the label, so your customer pays nothing at the door.
- DDU: the carrier clears and your customer pays on delivery. For parcels up to 2 kg on a ShipSavvy label.
- Your own label: attach it to the order and we handle the crossing.
- Amazon FBA: ship stock from Canada to US fulfilment centres. Amazon sellers
Rules change often. We keep a dated log on US shipping updates.
Returns
Returns from US customers
US customers return to our US address and we bring the parcels back to Canada. You can also send your customer a prepaid return label from your account. Pick the returns up at one of our GTA processing centres, or we deliver them to you.
Returns cost less when the parcel went out with ShipSavvy. Start the return from the original shipment in your account to get the lower price. Returns use the same set-up as imports, so you need a Canadian importer number and a CARM account.
All return fees| Return | Fee |
|---|---|
| Shipped out with ShipSavvy: light or regular | $4.00 per package |
| Shipped out with ShipSavvy: large | $6.00 per package |
| Shipped out with ShipSavvy: oversize | $8 plus $0.25 per lb over 30 lb |
| Not shipped with ShipSavvy: light / regular / large | $6.00 / $8.00 / $12.00 per package |
| Not shipped with ShipSavvy: oversize | $15 plus $0.50 per lb over 30 lb |
US shipping questions
What is the difference between DDP and DDU?
With DDP (delivered duty paid) the duties and taxes are settled up front, so your customer pays nothing at the door. With DDU the carrier clears the parcel and your customer pays the duties on delivery. DDU is for parcels up to 2 kg on a ShipSavvy label. DDP means your customer is never asked to pay before they get their order.
Does a CUSMA certificate still help?
For many goods, yes. It does not exempt goods covered by the Section 338 duty on certain Canadian-made products. See US shipping updates for the current rules.
Can I use my own US label?
Yes. Create the order in ShipSavvy and attach your final US label. We move the parcel across the border and apply your label for the last mile.
Can I ship FDA-regulated goods?
Often, yes. SavvyBroker supports FDA and other partner-agency goods, with limitations. Ask about your products.
Price your US orders
Send last month's US orders. We price every parcel with duties and a rep walks you through it.