Help centre
How can we help?
102 articles on shipping, customs, pickups, payments and your account.
16 articles
Getting started
Open an account, learn the basics and ship your first parcel.
19 articlesShipping
Labels, carriers, pickups, tracking and US shipping.
5 articlesCustoms and prohibited items
Duties, SavvyBroker, CPSC and what you can't ship.
15 articlesImports into Canada
Bring goods from US suppliers into Canada.
4 articlesReturns
Returns from US customers and Amazon.
7 articlesPayments and refunds
Your wallet, cards, receipts and refunds.
12 articlesAccount and business settings
Business details, addresses, passwords and users.
20 articlesHow-to guides
Step-by-step guides and videos.
4 articlesOther features
Integrations, insurance and more.
Before you sign up
Questions sellers ask first
- Can you beat my current rates?
- When does my parcel reach the US carrier, and what are the cutoffs?
- Do you pick up, and where is the nearest drop-off?
- What will duties be, and can I prepay them (DDP)?
- Can you clear FDA or other regulated goods?
- Do you integrate with my store or system?
- Is there a minimum or a contract?
- How do returns work?
- What fees apply?
- Can I ship from the US?