Canada PAD Information Page

Pre-Authorized Debit Agreement Terms

What is a Pre-Authorized Debit (PAD) Agreement?

A Pre-Authorized Debit (PAD) Agreement allows ShipSavvy to withdraw funds directly from your Canadian bank account to pay for your shipping services. By setting up a PAD Agreement, you authorize ShipSavvy — through its payment processor GoCardless — to debit your account for the amounts and on the schedule you agree to.

PAD is a secure and widely used payment method in Canada, regulated by Payments Canada under Rule H1.

What You Are Authorizing

When you set up a PAD Agreement with ShipSavvy, you are authorizing us to debit your bank account for your shipping charges. Depending on your account type, this may be:

• A one-time payment for a single shipment
• A recurring payment billed at regular intervals
• A sporadic payment initiated only when you take action

You will be informed of the amount, frequency, and start date before any debit is processed.

Your Rights

You have certain recourse rights if any debit does not comply with this agreement. For example, you have the right to receive reimbursement for any debit that is not authorized or is not consistent with this PAD Agreement. To obtain more information on your recourse rights, contact your financial institution or visit www.payments.ca.

How to Cancel Your PAD Agreement

You may revoke your PAD Agreement at any time by contacting ShipSavvy at [email protected]. Please allow up to 3 business days for your cancellation to take effect. Any payments already scheduled during this period may still be processed.

To obtain a sample cancellation form, or for further information on your right to cancel a PAD Agreement, contact your financial institution or visit www.payments.ca.

ShipSavvy may also cancel this PAD Agreement by giving you no less than 30 days written notice.

Advance Notice of Debits

You have agreed to a reduction of the standard period of PAD agreement confirmation and pre-notification for future PADs. We will send your PAD agreement confirmation and any future notices of each PAD 3 business days before the PAD is due.

About Our Payment Processor

GoCardless Ltd may appear in your banking information as the debitor of the PAD. GoCardless Ltd has been contracted by ShipSavvy and you, the Payor, authorize GoCardless Ltd to debit the bank account identified in your PAD Agreement and, if necessary, electronically credit your account to correct erroneous debits for recurring, one-time, or sporadic payments depending on the terms of the agreement.

Contact ShipSavvy

If you have any questions about your PAD Agreement, please contact us:

ShipSavvy

4140B Sladeview Cres

Mississauga, ON, L5L 6A1

Email: [email protected]

Phone: +1 877-570-6091

Website: www.shipsavvy.com

Payments securely processed by GoCardless. GoCardless Ltd (company registration number 07495895) is authorised by the Financial Conduct Authority under the Payment Services Regulations 2017, registration number 597190, for the provision of payment services.

GoCardless uses personal data as described in these Privacy Notices.